Refund & Cancellation Policy
Last updated: 7 June 2026
Overview
This policy explains cancellations and refunds. Because Water Business Guru sells primarily digital products, eligibility differs by product type. Please read this policy before completing your purchase.
Digital Products
Digital products are delivered electronically and are accessible immediately after successful payment verification. Because access is granted instantly, digital purchases are generally not eligible for refund once the product has been accessed or downloaded, except in the specific cases below (duplicate payment, failed/technical delivery, or a genuine error).
Physical Products (when offered)
If physical products are introduced, cancellation is possible before the item is dispatched. Damaged, defective or incorrect physical items may be eligible for replacement or refund when reported within a reasonable period with supporting evidence.
Hybrid Products & Bundles
For hybrid products and bundles, the digital portion follows the digital-product rules and the physical portion (if any) follows the physical-product rules. Bundle refunds are assessed based on the components delivered.
Cancellation Before Fulfilment
Orders can be cancelled before the product is fulfilled/delivered. Once a digital product has been delivered to your library, cancellation is no longer possible other than the exception cases below.
Duplicate & Failed Payments
If you are charged more than once for the same order, or a payment is deducted but the order is not confirmed, the duplicate/failed amount is refunded after verification with the payment provider.
Technical Delivery Failure
If a paid digital product cannot be accessed due to a technical issue on our side and we are unable to resolve access, you may be eligible for a refund.
Refund Request Process
To request a refund or report an issue, contact us through our Grievance / Support page or the Contact Us form with your order number and registered email. We will verify the request before processing.
Refund Processing & Timeline
Approved refunds are processed back to the original payment method. The time for the amount to reflect depends on your bank/payment provider and is outside our direct control; it typically takes several business days after approval.
When a Refund May Not Be Available
Refunds may not be available for digital products that have already been accessed/downloaded (except the exception cases above), or where the request falls outside the stated conditions.