Privacy Policy
Last updated: 7 June 2026
Introduction
This Privacy Policy explains how Water Business Guru collects, uses and protects your information when you use our website and purchase our products.
Information We Collect
We may collect your name, email, mobile number, alternate contact (if provided), billing information, shipping information (for physical products), account information, order and transaction information, support communications, communication/marketing preferences, and website usage/analytics data where applicable.
Payment Information
Payments are handled by a third-party payment provider. We do NOT store raw card numbers, CVV, UPI PINs, net-banking passwords or other payment instrument credentials on our servers.
How We Use Your Information
To process orders and deliver digital entitlements; provide customer support; process payments and prevent fraud; comply with legal obligations; improve the website via analytics; and send marketing communications only where you have given consent.
Marketing & Consent
We send promotional communications only to customers who have opted in. You can withdraw consent at any time by contacting us or using the unsubscribe option where provided.
Cookies & Analytics
We use only cookies and similar technologies that are necessary for the website to function and, where applicable and disclosed, basic analytics. We do not claim to use advertising or tracking technologies that are not actually implemented.
Data Retention
We retain personal and transaction data for as long as necessary to fulfil orders, provide support, and meet legal, tax and accounting obligations.
Data Security
We apply reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information.
Third-Party Service Providers
We share data only with service providers necessary to operate the business (such as payment, email and hosting providers), under appropriate safeguards.
Your Rights
You may request access to, correction of, or deletion of your personal data, and may raise privacy concerns. To exercise these rights, contact us using the details on our Grievance / Support page.
Account Deletion & Data Requests
To request account deletion or a copy of your data, contact our support with your registered email. We will verify your identity before acting on the request.
Grievance & Contact
For any privacy question or complaint, please use the contact details on our Contact Us and Grievance / Support pages.